University of Newcastle

The University of Newcastle is a public university with campuses across NSW, serving a large community of domestic and international students.

I joined the University's newly formed Customer Experience team on contract, working to improve the key digital touchpoints across the student experience. I worked in an agile team alongside engineers, product managers and business analysts.

• Wrote the business case for the University's first global design system and kicked off implementation
• Worked with engineers to improve the Student Application Portal
• Set up feedback processes with students and stakeholders